When do I add my address?
At the end of the campaign we will take your address details.
Last updated: September 28, 2017 03:00
Can I get extra stretch goal rewards if I add more playmats
No, these are strictly one per backer - that helps keep them special.
Last updated: September 28, 2017 03:00
I missed out on the Kickstarter - what can I do?
Find us on Backerkit!
Last updated: September 28, 2017 03:00
Can John dedicate/doodle/dance on my playmat?
Unfortunately not.. he is going to have 10,000 plus signatures to do and the logistics of this thing are already huge.
Last updated: September 28, 2017 03:00
When will we get our stuff?
This is a little out of our hands as many variables. We will aim to ship early December - but we will let everyone know where the project is at as we go along.
Last updated: September 28, 2017 03:00
Will the playmats be available after the Kickstarter?
Yes they will be on Backerkit, however you will not receive any of the Kickstarter extras, those being; Free shipping, Playmat signed by John, Two artist proofs (signed) Free Unstable prints.
Last updated: September 28, 2017 03:00
Can I back for $5, $10 or $15 and get all the free stuff?
No. You must at least pledge for one playmat.
Last updated: September 28, 2017 03:43
I don't want my playmat signed - what can I do?
Just tell us at the end of the campaign.
Last updated: September 28, 2017 04:34
What size and material are the playmats?
These are the same as standard Ultra Pro playmats. They measure 60 x 35 x 0.5 centimetres approximately and are rubber with a fabric top side.
Last updated: September 28, 2017 08:13
Can I add extra playmats to my order?
Yes you can - they are £25 each. Just add this to your pledge and at the end of the campaign we will survey you to see what you desire.
Last updated: September 28, 2017 02:54
What about the free prints?
EVERY backer now gets one free set of all 5 Unstable land prints.
These prints are premium quality, printed on 350gsm silk stock with velvet lamination - they are absolutely gorgeous and completely exclusive to Kickstarter backers. Supplied in a stiffened envelope along with your artist proofs and shipped with your playmat(s).
They measure;
14.8cm x 21cm
5.8inches x 8.3inches
One set per backer only.
Last updated: September 30, 2017 16:00
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.